Plans and billing
Your clinic uses Dentify3D on a monthly or yearly subscription. Plans are priced by active treatments, the cases you are running right now. Everything about your subscription is on Settings → Billing, which only administrators see.
Your free trial
A new clinic starts with a 14-day free trial, without a card. The Billing page shows how many days are left. You can choose a plan at any time during the trial.
If the trial ends without a plan, the panel opens only the Billing page until you subscribe. The links your patients already have keep working.
Plans
| Solo | Clinic | Group | |
|---|---|---|---|
| Active treatments | 20 | 75 | Unlimited |
| Team members | 2 | 6 | 20 |
| Your own domain for links | — | ✓ | ✓ |
Prices are on dentify3d.com/pricing. Every plan has the viewer, share links, your clinic's branding and these help pages.
What counts as active? A treatment whose status is Active. Drafts and completed treatments never count, so preparing a case or keeping your archive costs nothing. When every active place is in use, setting another treatment to Active shows a message: complete a treatment, keep the new one as a draft, or move to a larger plan. Completing a treatment frees its place at once.
Subscribing
- Open Settings → Billing.
- Choose Monthly or Yearly above the plan cards. Yearly costs ten months.
- Press Subscribe on the plan you want.
- A secure checkout by Paddle, our reseller, opens. Enter your country and card. The amount is shown in your currency, with tax, before you pay. Businesses with a VAT number can add it here.
- After payment you are back on the Billing page, and the status reads Active.
Changing plan or switching to yearly
Press Switch to this plan on another plan, or on the same plan under Yearly. The confirmation shows what is due now. Moving up is charged at once to the card on file, for the rest of the current period. Moving down credits the unused part to your next payments.
Invoices, card and cancelling
Manage Billing opens Paddle's customer portal. There you can:
- download your invoices;
- update the card you pay with;
- cancel the subscription.
After cancelling, the Billing page shows the date your subscription ends. Your clinic keeps full access until then, and nothing more is charged. After that date the panel opens only the Billing page until you subscribe again. Your data stays, and Settings → Export my data keeps working.
If a payment fails
The Billing page shows a warning. Open Manage Billing and update your card. Until the payment goes through, the panel opens only the Billing page. Your patients' links keep working the whole time.
Refunds
If Dentify3D is not right for your clinic, ask within 14 days of your first payment and we refund it in full. See the refund policy, or write to support@dentify3d.com.